Privacy Policy

1. Company Information

2. Information We Collect

2.1 Information You Provide Directly

When you request an estimate, contact us, or engage our services, we may collect:

• Contact Information: Name, email address, phone number, mailing address
• Project Information: Property address, project scope, photos of work areas, preferred timeline
• Contract Information: Information required for written contracts under New Jersey law, including property ownership verification where applicable
• Payment Information: Billing address and payment method details (processed through secure third-party payment processors)
• Communications: Records of correspondence, including emails, text messages, and phone call summaries

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent on pages, referring website
• Location Data: General geographic location based on IP address (to verify service area)
• Cookies: Small data files stored on your device to improve website functionality and experience

2.3 Information from Third Parties

We may receive information from:

• Lead Generation Platforms: Thumbtack, HomeAdvisor, or similar services where you request quotes
• General Contractors: If you are referred to us as part of a subcontractor relationship
• Public Records: Property ownership information for contract purposes

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To provide estimates, schedule work, execute contracts, and complete home improvement projects
• Legal Compliance: To comply with New Jersey Home Improvement Contractor Act requirements, including maintaining written contracts and providing required disclosures
• Communication: To respond to inquiries, provide project updates, and send appointment reminders
• Documentation: To maintain project records, including photos of work phases as part of our quality assurance process
• Warranty Support: To honor and administer our workmanship warranty
• Business Operations: To manage scheduling, accounting, and general business administration
• Website Improvement: To analyze website usage and improve user experience
• Marketing: With your consent, to send information about our services (you may opt out at any time)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: Third parties who assist with payment processing, email delivery, website hosting, and business operations
• Material Suppliers: Vendors who need delivery addresses for project materials
• Subcontractors: Licensed professionals (plumbers, electricians) who may work on your project, only as necessary for project completion
• Insurance Providers: For claims processing if applicable
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of business assets

5. Data Retention

We retain your information as follows:

• Contract Records: Minimum 6 years after project completion (per NJ record retention requirements)
• Project Documentation: Photos and technical records retained for warranty period plus 2 years
• Financial Records: Per applicable tax and accounting requirements
• Marketing Contacts: Until you unsubscribe or request deletion
• Website Analytics: Aggregated data retained indefinitely; individual session data typically 26 months

6. Your Rights

You have the right to:

• Access: Request a copy of personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information, subject to legal retention requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a commonly used format

To exercise these rights, contact us at info@tillerstead.com.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website performance and user experience

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Third-Party Services

We may use the following third-party services that collect data:

• Google Analytics: Website traffic analysis
• Netlify: Website hosting and form submissions

8. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• SSL/TLS encryption for data transmission
• Secure storage of electronic records
• Limited access to personal information on a need-to-know basis
• Regular review of security practices

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. Home improvement contracts in New Jersey require adult property owners or authorized representatives.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions about this Privacy Policy or our privacy practices: